Control the work of your staff and influence the satisfaction of your food delivery service customers with Delivery Evaluator. Our tool reports successful deliveries and automatically schedules customer satisfaction surveys distribution, allowing the customers to share their opinions and impressions about their food delivery experience. Delivery Evaluator operates in autonomous mode and can be integrated into your CRM/back-office system.
The significant part of the response rate as well as the quality of the received data depends on the survey creation quality. That is why in your service we involve our most experienced survey professionals with academic degrees. After an online conversation with your representative our authorized specialist will develop and create the most suitable and efficient survey for your company. Let us know where you are in customer service now and where you want to be, and we will do the rest.
Manual survey sending one by one is in the past. Delivery Evaluator allows you to setup an automatic satisfaction surveys sending after the receiving of the food order by your customer. You specify the text of survey invitation email, the delay in days after the completion of food order delivery and the rest will be done by our system. If your customer misses or ignores the first invitation to take part in the survey, you can set an automatic reminder, which will also be sent in the predetermined amount of days.
We pay a lot of attention to the quality of results generation. Reports section of Delivery Evaluator provides informative, easy-to-understand and actual charts due to real-time updates and automatically calculated Customer Satisfaction Score for every service area, like delivery speed, food quality, order handling etc. Check the current situation of your food deliveries whenever you want, fix any arisen problems or make necessary changes in a timely manner. Generate and print extended or filtered reports at any time.
You can start using Delivery Evaluator right away by ordering any of the available accounts on our Prices page. If you need any assistance, would like to order a custom version of the tool, please contact us via toll-free phone number, email or online chat on site during Swedish working hours on weekdays. We are always ready to answer any of your questions and help to pick up the best solution for your own unique case.