Delivery Evaluator is the tool for transport companies of any size, which allows controlling service quality by asking the customers about their delivery experience. Due to automatic tracking of dispatched and received parcels, the system is fully autonomous and can be seamlessly connected to your CRM/back-office system.
Delivery Evaluator is not just the tool, it is a full value service, within which our experienced customer satisfaction survey professionals will create the most relevant and effective survey for you. We organize an online meeting with your company’s manager or his representative, he tells us about the current situation of the customer service and the goals you want to achieve. Taking into consideration the information received, we create the most optimal in your situation questionnaire.
In Delivery Evaluator, we eliminated the unnecessary manual work like sending surveys after the client has received the parcel, or sending reminders, when the client has missed the first survey in his email box. Delivery Evaluator is doing this task automatically. All you need to do is indicating in what time (hours or days) after the clients have received their parcels should the system send the satisfaction surveys and in what time should the reminders be sent after the first survey distribution. Of course, there is also a possibility to do all the work manually, if you want to have the full control over everything.
Delivery Evaluator reports are updated in real time, so you can check the situation or detect the arisen problems any minute. Extended results filtration by survey language, date or staff is at your service. Such an important mark as Customer Satisfaction Score (also called CSAT) is calculated for every question, so that you can easily check the success of different work areas without the need of delving into the details.
On our Prices page, you can choose from different price plans depending on your needs and the quantity of the shops you would like to use with Delivery Evaluator. If you have any questions or would like to order a custom version of Delivery Evaluator, please contact us via toll-free phone number, email or online chat on site during usual Swedish working hours on weekdays. We will always gladly help you with advice on how to better integrate our solution into your everyday workflow.